Hey there! At SoleJoy, we’re not just another faceless online store—we’re a small team of shoe enthusiasts who genuinely care about your experience. Ever wondered who’s on the other side of that email? It’s probably me, Sarah, the founder. I still reply to most customer messages myself because, honestly, I love hearing your stories.
Remember that time last winter when a customer wrote about her daughter’s dance recital? We hand-delivered replacement ballet flats to their rehearsal studio after a shipping delay. That’s the kind of care you can expect from us.
Whether you’ve got a question about sizing (trust me, we’ve all been there with those tricky half sizes!), need help with an order, or just want to share how your new sneakers held up during your weekend hike—we’re all ears. Your feedback shapes what we do next.
Fun fact: Our best-selling hiking boot design came from a customer’s suggestion about ankle support. So speak up—we might just name the next style after you!
Having second thoughts about a style? Don’t hesitate to ask—we’ll give you our honest opinion. Last week I talked a customer out of buying heels for her mountain vacation. You’re welcome, Lisa!
P.S. If you’re emailing about a return, include your order number and a photo of the shoes. It helps us improve our products—and gets you sorted faster!
