Thank you for shopping with us. We want you to be completely satisfied with your purchase. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.
You may cancel your order at any time before it has been shipped. Once your cancellation request is received and processed, we will issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing time.
We accept returns within 30 days of the purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging. You must also provide proof of purchase (receipt or order confirmation).
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. You will be responsible for paying the return shipping costs unless the return is due to our error (e.g., wrong item shipped or defective product).
Once we receive your returned item, our quality control team will inspect it to verify it meets our return conditions. Upon approval, we will process your refund within 5 business days. The refund will be issued to your original payment method.
Please note that shipping costs are non-refundable unless the return is due to our error. Depending on your financial institution, it may take an additional 3-10 business days for the refund to appear in your account after we process it.
If you haven't received your refund within the expected timeframe, please first check with your bank or credit card company. Some financial institutions may require additional time to process the refund.
If you've confirmed with your financial institution that the refund hasn't been processed, please contact us immediately with your order number and payment details. We will investigate the issue and work with our payment processor to resolve it promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Sole Joya
Address: 6620 North 61st Drive, Glendale, AZ
Email: [email protected]
Phone: +1 706 933 6428
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (MST).
