At SoleJoya, we prioritize seamless delivery for your footwear essentials. Every order is carefully inspected and packed within 1-2 business days to ensure your premium footwear arrives in perfect condition. Whether you're seeking performance-driven trail companions, cozy indoor essentials, or versatile everyday styles, our logistics partners guarantee secure transit from our warehouse to your doorstep.

Processing typically takes 1-2 business days (excluding weekends/holidays). Transit times vary by destination: domestic deliveries usually arrive within 3-7 business days, while international shipments may require 10-20 business days. Seasonal peaks or carrier delays may occasionally extend these estimates, but we proactively monitor all shipments for timely fulfillment.

We offer transparent shipping options tailored to your order value:

Standard Shipping (10-15 Business Days): $15 for orders under $60
Free Shipping (10-15 Business Days): Automatically applied to orders totaling $60+

Note: Expedited shipping options may be available during checkout for urgent needs.

We currently ship to 50+ countries across North America, Europe, and select Asian/Australian regions. Some remote locations or areas with customs restrictions may experience limited service. During checkout, our system will automatically verify your address eligibility. For specific country inquiries, contact [email protected].

Once dispatched, you'll receive a confirmation email with:

- Your unique tracking number
- Carrier details with live tracking link
- Estimated delivery window

Track directly through the carrier's portal or via your SoleJoya account order history.

While rare, delays can occur due to customs clearance or logistical disruptions. If your tracking shows no movement for 7+ business days or the package is marked "delivered" but not received, contact us immediately at [email protected] with your order number. We'll collaborate with carriers to resolve issues and may offer replacements or refunds per case specifics.

International customers are responsible for any applicable customs fees, taxes, or import duties, which vary by country. These charges are separate from your order payment and typically collected upon delivery. We recommend consulting your local customs office for estimates, as SoleJoya has no control over these government-imposed fees. Declared values strictly reflect actual merchandise costs to comply with international trade regulations.